eVoice – Unifying CRM Integrations
ElastiApps presents eVoice, an intelligent solution bridging Unified Communications platforms and CRMs, such as Salesforce and Zoho One. By seamlessly logging phone calls from the UCaS intelligent platform into your CRM, eVoice streamlines customer interactions, enhancing collaboration between these powerful systems to elevate the overall customer experience.
It’s seamless.
Experience seamless delivery and improved visibility with the ElastiApps eVoice and Salesforce integration, requiring no changes to existing infrastructure. This solution, powered by a stack of APIs, offers a 360-degree view of customer interactions across departments and natively records tasks within Salesforce. Enhance your current tech stack and maintain security compliance while driving innovation with eVoice.
Overview
Inbound Interface Pops: Instantly view caller’s contact information on incoming calls with the eVoice softphone app.
Click-to-Dial: Quickly initiate calls from Salesforce contact pages, saving time and reducing errors.
Auto-Updated Activity List: Automatically capture call records in Salesforce, even from mobile devices using Mitel mobility.
Automatic Note Taking: Post call notes for better tracking of customer engagement.
Real-Time Analytics: Measure agent performance and campaign success based on call quality.
Workspace & Call Transfer: Transfer user workspaces and call for an optimized customer experience.
Availability Monitoring: Check colleague availability before transferring customer calls.
Workflow Integration: Launch call logs, tasks, and events directly from eVoice CTI.
UNDER DEVELOPMENT
Single Sign-On: Log in and set availability for UCaS Contact Center within Salesforce.
UNDER DEVELOPMENT
Voicemail Transcription: Transcribe voicemails and add them to corresponding contact records.
UNDER DEVELOPMENT